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DEKRA_Siegel

Frequently asked questions about stripping and crimping technology

Do you have questions about stripping and crimping technology? It is important to us that you always have a transparent overview of our work. That's why we have compiled the most frequently asked questions and answers about precision tools and our services. 

Is your question not listed? Then we will be happy to answer your question by phone or e-mail.

The most important questions

Basic information

DMC = USA
ASTRO = USA
IDEAL = USA
LASELEC = FRANKREICH
ABB = Bitte Anfrage
COMPAERO = USA
JOKARI = DEUTSCHLAND
SNAP-ON = USA
MEISEI TOOLS (HOTWEEZER) = USA

Please see the ROHS / REACH certificates here: Certificates

If the certificate of your manufacturer is not included, please contact purchasing@mcd-tools.de

Repair & Calibration

Yes MCD-Tools offers a repair service. Please click here.

Send us an email to repair@mcd-tools.de or call us and ask for our repair department +49 6171 2779191.

DMC Applications

These manual indent crimp tools are all MIL-QUALIFIED, however they have different specification sheets under SAE AS22520. M22520/1-01 (AF8) accommodates wire sizes 12 throught 26 AWG, M22520/2-01 (AFM8) accommodates wire sizes 20 throught 32 AWG, and M22520/7-01 (MH860) accommodates wire sizes 16 throught 28 AWG.

Yes, DMC has a convenient cross reference for MIL-SPEC connectors and M39029 contacts to help you determine the appropriate tooling. Please click here.

MCD does not provide a "standard" timeframe for repair and calibration of tooling. Repair and calibration is unique to each user and should be based upon frequency of use, proper care of tool, internal requirements, or adherence to a QMS. DMC suggests verification of tooling on a frequent basis to ensure the tools are performing as the OEM intended.

The tooling might be worn or in need of repair. Contact MCD-Tools immediately +49 6171 2779191 or email repair@mcd-tools.de 

Over time tools will become worn or may be in need of adjustment. Gaging is a good way to verify the tool will meet the OEM's performance expectation, however, routine calibration is always a good idea. Calibration schedules can be based on several variables: number of cycles, length of time since last calibration, damage or improper care of tools, etc. A calibration schedule should be determined by the end user to ensure quality and tool life.

Shipping

We always ship our standard delivery with UPS. (Delivery on pallets excluded)

Delivery costs up to 20kg (within Germany) 9,75€ - For delivery abroad please contact our customer service: +49 6171 2779191 or sales@mcd-tools.de

Yes - please indicate your carrier and customer number on your order, in case of any queries please contact our customer service.

Quality

Yes, we are certified according to ISO9001 and EN9120?

Please contact our Quality Management Representative - Niko Mau.

Customer Support & Technical Queries

For the territories authorized by our manufacturer, we are happy to offer product presentations or on-site technical support.

If you are not from one of these territories, we are still happy to assist you. Please call us at +49 6171 2779191 or send us an e-mail to info@mcd-tools.de

Frequently asked questions about our Online-Shop

You can pay by prepayment, credit card, PayPal and invoice (domestic only). To do this, you must enter the payment details on our website. If you pay us in advance, you will receive a confirmation email where you will find the bank details. If you pay by credit card or PayPal, you will receive a confirmation email once the payment is successfully completed. If you pay by domestic invoice, you will receive the invoice with the order and must pay it within 14 days. 

The delivery times of your tools depend on whether your items are in stock. In-stock items are usually delivered within 2-3 days - in some cases faster. If you source your tools from a warehouse in the UK or USA, the delivery time is usually 1-2 weeks. For all other items, delivery time may vary and depends on item availability. Please contact us if you have any questions about specific items and delivery times.

You can easily track current orders on our website. Just use your account in the upper right corner of the website. Click on "My Orders" to see the current status of your order. There you will find a list of all orders with details about each order, such as order number, shipping address and status.

For crimp product refunds, please feel free to contact our customer service at sales@mcd-tools.de or +49 (0)6171 277 9191. We will assist you with the processing as soon as possible. We would like to assure you that all information you provide is encrypted for your security and we maintain absolute discretion.

Please contact our customer service at sales@mcd-tools.de or +49 (0)6171 277 9191 if you wish to cancel an order you have already placed. Our customer service will do its best to help you. If a cancellation is possible, we will inform you about it and explain the necessary steps.

In case of damaged or incomplete deliveries, please contact our customer service immediately at sales@mcd-tools.de or +49 (0)6171 277 9191. We regret the inconvenience and would like to apologize. Of course we will send you the missing products or exchange the damaged tool immediately.

If you can no longer access your password, you can have it reset. If you want to change your password, you can reset your password at any time in your account by accessing your account and entering your new password under "Change Password".